At Narita.taxi, we strive to provide a seamless and reliable transportation experience. This policy outlines the conditions under which refunds or adjustments may be granted. Please review it carefully before booking.
1. General Principles
All bookings are considered valid only after confirmation by the operator.
Prices quoted by the operator at the time of booking are final and include standard charges (unless otherwise stated).
- Some trips may require prepayment (the operator will inform you of this when confirming your booking).
Refunds are processed only under specific, predefined circumstances outlined below.
2. Cancellation and Refund Conditions
A. Full Refund (100 % of fare)
Available if you cancel your booking:
At least 48 hours before the scheduled pickup time.
Due to a flight cancellation or significant delay (more than 3 hours) — subject to verification of flight status.
Please note that all bank fees for returns are at the customer’s expense.
B. Partial Refund (50 % of fare)
Granted if you cancel:
Between 24 and 48 hours prior to the scheduled pickup.
C. No Refund
Ap following cases:
Cancellation less than 24 hours before pickup.
No‑show (failure to appear at the designated pickup point without prior notice).
Change of mind or personal scheduling conflicts.
Minor flight delays (less than 3 hours) that do not affect the original pickup window.
3. Service Disruptions and Issues
If a ride cannot be provided due to:
Vehicle failure — we will arrange an immediate replacement at no extra cost. If a suitable replacement is unavailable, a full refund will be issued.
Driver no‑show — after a 15‑minute wait, contact our support team via e-mail info@narita.taxi or WhatsApp. We will either dispatch another vehicle or provide a full refund.
Incorrect route or overcharging — report the issue within 24 hours of the ride. We will investigate and issue a refund or credit if the claim is validated.
4. Special Circumstances
Refunds may be considered on a case‑by‑case basis for:
Medical emergencies (requires documentation).
Natural disasters or government‑imposed restrictions that prevent travel.
Severe weather conditions rendering the service unsafe (e.g., typhoons, heavy snowfall).
5. How to Request a Refund
Submit a request via email info@narita.taxi.
Include:
Your full name.
Date and time of the scheduled ride.
Reason for the refund request.
Supporting documentation (e.g., flight delay proof, medical certificate).
Our team will review your case within 3 business days and notify you of the decision.
6. Refund Processing
Approved refunds are issued to the original payment method.
Processing time: 5–10 business days, depending on your bank or payment provider.
7. Exclusions
The following are not eligible for refunds:
Complaints filed more than 48 hours after the ride.
Subjective dissatisfaction (e.g., “driver was quiet“).
Delays caused by traffic, roadworks, or passenger‑related factors (e.g., late arrival at pickup point).
8. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website. Continued use of our services implies acceptance of any revisions.
9. Contact Us
For questions or assistance, reach out to:
Email: info@narita.taxi
Last updated: January 2026
