FAQ

Book online through our website (https://narita.taxi/booking) in 3 easy steps:

1. Fill out all required fields in the contact form. The more information you provide, the easier it will be for us to arrange your trip and for the driver to meet you.
2. Wait for the operator to confirm your trip.
3. Make a prepayment for the trip (for long routes).

Yes, we always welcome advance bookings! We recommend booking a car at least 48 hours before your planned trip to ensure availability, a fixed price, and the best possible travel experience. Last-minute bookings (up to 2 hours before pickup) are subject to availability.

1. Free cancellation: Up to 48 hours before pickup.
2. 50 % refund: 24–48 hours before pickup.
3. No refund: Less than 24 hours or no‑show. See our Refund Policy for details.

Prices vary depending on the destination, time of day, vehicle class, number of passengers/luggage, and additional options:

• Narita → Ota, Shinagawa: from ¥19,000
• Narita → Nakano, Itabashi, Suginami, Adachi, Nerima: from ¥20,000
• Narita → Mitaka, Chofu, Musashino: from ¥21,000

Please use our price list to find out the exact price. All prices include toll roads and taxes. Once confirmed by the operator, the fare will not change.

• Surcharge for night rate (from 22:00 to 06:00) +20% of the indicated price.
• Sometimes there may be surcharges on holidays (if applicable, our operator will notify you).

We accept the following payment methods:

• Advance payment possible: Credit/debit cards (Visa, Mastercard, JCB) and PayPal;
• Paid directly to the driver: Cash (in JPY)

Our fleet includes the following vehicles:

• Toyota Crown (sedan for 3 passengers and 3 standard pieces of luggage)
• Toyota HiAce (minivan for 6 passengers and 6 standard pieces of luggage)
• Toyota Alphard (van for 9 passengers and 12 standard pieces of luggage)

All vehicles are in excellent condition and are prepared before each trip.

Although it’s optional in Japanese taxis, we do provide child seats upon request. Just let the operator know you need a child seat and the age and weight of your child.

A child seat costs an additional 2,000 yen.

We provide ISOFIX‑compatible seats for infants and toddlers (age 0–6).

Of course, we offer a meet-and-greet service at the airport with a name sign. This is a very convenient solution for those arriving at Narita Airport for the first time and unfamiliar with the airport’s navigation. A driver will be waiting for you in the arrivals hall—you won’t have to search for them through the airport or parking lots. We’ll also help you with your luggage, which will be very helpful after your flight.

The meet-and-greet service costs an additional ¥3,000.

No problem! We monitor flight status automatically. If your arrival time changes:

• We’ll adjust your pickup time.

• If you book the meet and greet service, you will not be charged any extra.

Ensure your flight number is entered during booking.

• If you book the meet and greet service, your driver will be waiting for you in the arrivals area holding a name sign.
• For standard bookings (without meet and greet), your driver will be waiting in the airport parking lot. You will be notified of the meeting location 24 hours before your trip. We also provide you with the driver’s contact information, so you can be in touch with them.

If you are unable to contact the driver, please contact our operators by phone +81-708-902-7556 or email info@narita.taxi.

Typical travel times (without heavy traffic):

• Narita → Tokyo Station: 60–75 minutes

• Narita → Haneda Airport: 50–60 minutes

• Narita → Yokohama: 70–90 minutes

Yes. All highway tolls and city surcharges are included in your fixed fare.

All drivers:

• Hold valid Japanese taxi licenses.
• Speak basic English.
• Undergo annual safety training.
• Pass background checks.

Yes. We prioritize safety:

• GPS‑tracked vehicles.
• 24/7 emergency contact line.
• Option to share ride details with family/friends.

No. Drivers access your details digitally.

We don’t operate shared shuttles. All bookings are private transfers for your group only.

Contact support immediately. We’ll coordinate with the driver to retrieve your item. Lost property is held for 30 days.

Yes! We cover:

• Yokohama
• Kamakura
• Hakone
• Chiba City
• Haneda Airport
• and other destinations outside Tokyo.