Last updated: January 2026
At Narita.taxi, we are committed to protecting your privacy and handling your personal information responsibly in accordance with Japanese laws, including the Act on the Protection of Personal Information (APPI) and applicable international data protection standards. This policy explains what data we collect, how we use it, and your rights as a user.
1. What Personal Information We Collect
We may collect the following types of personal information when you use our services:
Contact details: name, email address, phone number.
Booking information: pickup/drop‑off locations, date and time of travel, number of passengers, luggage details.
Device and usage data: IP address, browser type, pages visited, session duration (via cookies and analytics tools).
Communication records: logs of emails, chats, or calls with our support team.
Optional data: special requests (e.g., child seats).
2. How We Use Your Information
We use your personal information solely for the following purposes:
To process and fulfill your taxi bookings.
To communicate with you about your reservation (e.g., driver details, delays).
To improve our website and services (e.g., analyzing booking trends).
To comply with legal obligations (e.g., tax reporting, safety regulations).
To respond to inquiries and provide customer support.
3. Legal Basis for Processing (Under APPI)
We process your data based on:
Your consent (e.g., when you book).
Contractual necessity (to fulfill your booking).
Legal compliance (e.g., retaining records for tax purposes).
Legitimate interests (e.g., service improvements, fraud prevention).
4. Sharing of Your Information
We do not sell or rent your personal data. We may share it only in the following cases:
Service providers: trusted partners who assist in operating our services. These partners are bound by strict confidentiality agreements.
Legal requirements: if required by Japanese law, court order, or governmental authority.
Emergencies: to protect your safety or the public (e.g., reporting accidents).
Business transfers: in the event of a merger or acquisition, subject to privacy safeguards.
5. Data Security
We implement industry‑standard measures to protect your data:
Encryption of sensitive information.
Restricted access to personal data for authorized employees only.
Regular security audits and vulnerability testing.
Pseudonymization of analytics data where possible.
Despite our efforts, no online service can guarantee 100 % security. You are responsible for safeguarding your account credentials.
6. Your Rights (Under APPI and International Standards)
You have the right to:
Access your personal data held by us.
Correct inaccurate or incomplete information.
Delete your data (subject to legal retention requirements).
Object to processing for direct marketing.
Restrict use of your data in specific cases.
Request data portability (in a structured format).
To exercise these rights, contact us via the details in Section 9.
7. Data Retention
We retain your personal information only as long as necessary:
Booking records: up to 5 years for tax and legal compliance.
Aggregated/anonymized data: indefinitely for service improvements.
8. Cookies and Tracking Technologies
Our website uses cookies to:
Remember your preferences (e.g., language).
Analyze traffic via Google Analytics (anonymous data).
You can manage cookies via your browser settings. Disabling essential cookies may affect site functionality.
9. Contact Us
For privacy‑related questions, requests, or complaints, please contact:
We will respond to your inquiry within 15 business days.
10. Changes to This Policy
We may update this policy to reflect changes in laws or our practices. The latest version will always be posted on our website with a “Last updated” date. Continued use of our services after changes implies acceptance.
11. Governing Law
This policy is governed by the laws of Japan. Disputes will be resolved in accordance with Japanese legal procedures.
By using Narita.taxi services, you acknowledge that you have read and understood this Privacy Policy.
